InstaHealth Healthcare Provider Terms
Published 2026-10-10 13:26:10 UTC
Last updated: 10 October 2026
1. Eligibility and acceptance. These terms govern a healthcare professional, facility or authorized representative joining and using InstaHealth. Registration or login confirms authority, capacity and acceptance of the displayed version, which the platform records with its acceptance time.
2. Licensing. Providers confirm that all professional and facility licences, registrations and mandatory insurance are valid and cover every advertised service and specialty. Any expiry, suspension, investigation or material restriction must be disclosed promptly.
3. Accurate information and documents. Providers warrant that every licence, certificate, qualification, specialty, address, price, schedule, image and document is accurate, current, genuine, unaltered and lawfully used. Providers bear legal responsibility for forgery, impersonation, misleading claims and omitted material facts. Platform receipt or display is not official certification.
4. Independence and medical responsibility. Providers act independently from InstaHealth and remain responsible, together with their facilities where applicable, for examination, diagnosis, treatment, follow-up, records and patient safety. InstaHealth is a technical intermediary and does not direct clinical judgment. Nothing excludes or prospectively reduces medical liability, which may not be waived under Law No. 13 of 2025.
5. Professional standards. Providers must comply with Medical Liability and Patient Safety Law No. 13 of 2025, professional licensing laws, facility requirements, ethical codes and health-authority directions; act within licence, specialty and competence; refer when appropriate; and perform legally required emergency duties.
6. Informed consent and records. Providers must explain the service, alternatives, benefits, foreseeable risks and cost and obtain legally valid consent or informed consent. Acceptance of platform terms or a booking request is not medical consent. Providers must retain accurate records, reports and consents as required and must not issue false or out-of-scope certificates.
7. Patient confidentiality and data. Providers may access patient information only for a legitimate professional relationship and purpose. Copying, disclosure, export, marketing, training or research use requires a lawful basis and any required consent. Providers must comply with Personal Data Protection Law No. 151 of 2020, apply suitable safeguards and promptly report loss, disclosure or unauthorized access.
8. Professional content and advertising. Misleading claims, guaranteed outcomes, false qualifications, unlawful patient images and content contrary to professional advertising rules are prohibited. Providers remain responsible for uploaded content and grant the platform a limited licence to display it while operating their profile.
9. Services, prices and schedules. Providers must keep branches, availability, prices, discounts, fees and restrictions accurate and clear. Mandatory fees may not be hidden and confirmed prices may not be changed without lawful reason and disclosure. Booking requests must be handled within a reasonable operational period.
10. Emergencies and digital limits. The platform is not an emergency system. Providers must direct urgent patients to appropriate emergency care and must not use digital communications for definitive diagnosis or treatment where professional rules require direct examination or other safeguards.
11. Account security. Access must be limited to authorized persons. Suspected compromise, device loss or misuse must be reported. Accessing unrelated patient records, bypassing permissions or bulk extraction is prohibited.
12. Review and verification. InstaHealth may review documents, request originals and lawfully contact relevant bodies. An internal verified status reflects a point-in-time review and does not transfer licensing responsibility. Visibility may be suspended for expired documents, complaints or safety risk.
13. Complaints and incidents. Providers must cooperate in good faith with lawful investigations, correct inaccurate information and provide necessary evidence without excessive patient disclosure. Retaliation or pressure to waive statutory rights is prohibited.
14. Fees, tax and insurance. Providers remain responsible for tax, invoices, professional insurance, subscriptions and licences. Platform fees or commissions require a separate clear agreement and cannot authorize unlicensed practice or prohibited fee sharing.
15. Suspension and termination. Accounts may be suspended, hidden or terminated for expired licensing, false documentation, patient risk, confidentiality breach or legal/contractual violation. Required records and prior investigations may be retained after termination.
16. Liability and indemnity. Each party remains responsible for its own acts and faults under applicable law. To the extent legally permitted and causally established, providers indemnify the platform for direct claims caused by their forgery, professional violation, unlawful disclosure or contractual breach, without limiting patient rights or non-waivable medical liability.
17. Complaints and law. Egyptian law applies and competent Egyptian authorities and courts retain jurisdiction, without displacing mandatory powers of health, professional, data-protection or consumer-protection bodies.
18. Changes. New versions may be issued as services or law change. The current version is displayed and accepted at each login, while prior acceptance records retain the exact version and digest. Updates do not retroactively remove accrued rights or liabilities.
Notice: this draft must be reviewed and approved by qualified Egyptian counsel familiar with the actual operating model, licences and contracts before final commercial launch.
1. Eligibility and acceptance. These terms govern a healthcare professional, facility or authorized representative joining and using InstaHealth. Registration or login confirms authority, capacity and acceptance of the displayed version, which the platform records with its acceptance time.
2. Licensing. Providers confirm that all professional and facility licences, registrations and mandatory insurance are valid and cover every advertised service and specialty. Any expiry, suspension, investigation or material restriction must be disclosed promptly.
3. Accurate information and documents. Providers warrant that every licence, certificate, qualification, specialty, address, price, schedule, image and document is accurate, current, genuine, unaltered and lawfully used. Providers bear legal responsibility for forgery, impersonation, misleading claims and omitted material facts. Platform receipt or display is not official certification.
4. Independence and medical responsibility. Providers act independently from InstaHealth and remain responsible, together with their facilities where applicable, for examination, diagnosis, treatment, follow-up, records and patient safety. InstaHealth is a technical intermediary and does not direct clinical judgment. Nothing excludes or prospectively reduces medical liability, which may not be waived under Law No. 13 of 2025.
5. Professional standards. Providers must comply with Medical Liability and Patient Safety Law No. 13 of 2025, professional licensing laws, facility requirements, ethical codes and health-authority directions; act within licence, specialty and competence; refer when appropriate; and perform legally required emergency duties.
6. Informed consent and records. Providers must explain the service, alternatives, benefits, foreseeable risks and cost and obtain legally valid consent or informed consent. Acceptance of platform terms or a booking request is not medical consent. Providers must retain accurate records, reports and consents as required and must not issue false or out-of-scope certificates.
7. Patient confidentiality and data. Providers may access patient information only for a legitimate professional relationship and purpose. Copying, disclosure, export, marketing, training or research use requires a lawful basis and any required consent. Providers must comply with Personal Data Protection Law No. 151 of 2020, apply suitable safeguards and promptly report loss, disclosure or unauthorized access.
8. Professional content and advertising. Misleading claims, guaranteed outcomes, false qualifications, unlawful patient images and content contrary to professional advertising rules are prohibited. Providers remain responsible for uploaded content and grant the platform a limited licence to display it while operating their profile.
9. Services, prices and schedules. Providers must keep branches, availability, prices, discounts, fees and restrictions accurate and clear. Mandatory fees may not be hidden and confirmed prices may not be changed without lawful reason and disclosure. Booking requests must be handled within a reasonable operational period.
10. Emergencies and digital limits. The platform is not an emergency system. Providers must direct urgent patients to appropriate emergency care and must not use digital communications for definitive diagnosis or treatment where professional rules require direct examination or other safeguards.
11. Account security. Access must be limited to authorized persons. Suspected compromise, device loss or misuse must be reported. Accessing unrelated patient records, bypassing permissions or bulk extraction is prohibited.
12. Review and verification. InstaHealth may review documents, request originals and lawfully contact relevant bodies. An internal verified status reflects a point-in-time review and does not transfer licensing responsibility. Visibility may be suspended for expired documents, complaints or safety risk.
13. Complaints and incidents. Providers must cooperate in good faith with lawful investigations, correct inaccurate information and provide necessary evidence without excessive patient disclosure. Retaliation or pressure to waive statutory rights is prohibited.
14. Fees, tax and insurance. Providers remain responsible for tax, invoices, professional insurance, subscriptions and licences. Platform fees or commissions require a separate clear agreement and cannot authorize unlicensed practice or prohibited fee sharing.
15. Suspension and termination. Accounts may be suspended, hidden or terminated for expired licensing, false documentation, patient risk, confidentiality breach or legal/contractual violation. Required records and prior investigations may be retained after termination.
16. Liability and indemnity. Each party remains responsible for its own acts and faults under applicable law. To the extent legally permitted and causally established, providers indemnify the platform for direct claims caused by their forgery, professional violation, unlawful disclosure or contractual breach, without limiting patient rights or non-waivable medical liability.
17. Complaints and law. Egyptian law applies and competent Egyptian authorities and courts retain jurisdiction, without displacing mandatory powers of health, professional, data-protection or consumer-protection bodies.
18. Changes. New versions may be issued as services or law change. The current version is displayed and accepted at each login, while prior acceptance records retain the exact version and digest. Updates do not retroactively remove accrued rights or liabilities.
Notice: this draft must be reviewed and approved by qualified Egyptian counsel familiar with the actual operating model, licences and contracts before final commercial launch.